Rich and his awesome shop have been keeping my aging BMW 328i running like new for a whole year. He's brilliant, can always find what's wrong fast, never charges for things he does not do. For example, when I had a weird intermittent noise, he could not pinpoint, he sent my car home free of charge several hours of inspections and driving around. Also he replaced my battery for free because it was on the warranty. He respects my budget and does not recommend services unless they are absolutely needed. I trust him. You know how rare that is in a mechanic?